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How to dispute a charge or request a refund

We understand that billing issues can happen. If you believe you were charged incorrectly or want to request a refund, we’re here to help.

Bouncy Admin avatar
Written by Bouncy Admin
Updated over 2 months ago

💬Contact Support First

Before filing a dispute with your bank or payment provider, please reach out to us directly — we can usually resolve the issue faster and more efficiently.

👉 Contact Support

Be sure to include:

  • The email linked to your Bouncy account

  • The date and amount of the charge

  • A short explanation of the issue

🔁 Refund Policy

We review refund requests on a case-by-case basis. In general:

  • Charges from active subscriptions are non-refundable

  • If you were charged after cancelling or due to a system error, we’ll make it right

  • Refunds are typically not issued for unused time or forgetting to cancel

⚠️ Important: Avoid Bank Disputes

Filing a chargeback through your bank before contacting us may:

  • Delay the resolution

  • Lead to permanent suspension of your Bouncy account

  • Prevent future access to our platform

Please give us a chance to resolve things with you directly — we’re here to help.

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