🔄 1. Your Plan Renewed Automatically
All Bouncy subscriptions are set to auto-renew monthly unless cancelled. You’ll be charged at the start of each billing cycle unless you:
Cancel your subscription before the renewal date
Pause your subscription before the renewal date
🔼 2. You Upgraded Your Plan Mid-Cycle
If you upgraded your plan, you were charged immediately for the price difference between your old and new plan — based on how many days were left in your billing cycle.
💡 This only happens when you upgrade. You’re not charged the full new price — just the calculated pro-rated difference.
💳 3. A Previous Payment Was Retried
If your original or previous payment failed (e.g. insufficient funds or card expired), our system will automatically retry the charge a few days later.
Contact Support if something doesn’t look right — we’ll sort it out quickly