If the credit or debit card on file for your Bouncy subscription expires, here's what to expect and how to keep your account in good standing.
What Happens When a Payment Fails
When your subscription renewal is due and the payment fails (due to an expired card, insufficient funds, or other issues):
Stripe retries the payment — the payment processor will automatically retry the charge several times over a few days
You receive email notifications — Stripe sends emails alerting you to the failed payment
Your account enters a "past due" state — a red warning indicator appears on your Profile page showing that your subscription payment has failed
Your features remain active temporarily — Bouncy doesn't immediately revoke your paid features, giving you time to update your payment method
How Long Do I Have to Fix It?
Stripe typically retries failed payments over a period of several days. If all retry attempts fail:
Your subscription may be cancelled automatically
Your account reverts to the Free plan
Extra links are deactivated (not deleted)
Custom domains are disconnected
Team members may lose access
Don't wait for retries to fail. Update your payment method as soon as you receive the first notification.
How to Update Your Payment Method
Go to Profile in the sidebar
Click Manage Billing to open the Stripe Customer Portal
Under Payment methods, click Update or Add payment method
Enter your new card details
Save the changes
Once your payment method is updated, the next retry attempt should succeed. You can also manually trigger a payment in the Stripe Customer Portal.
See How to Update Your Payment Method for detailed instructions.
How to Avoid Payment Issues
Keep Your Card Updated
When you receive a new card (even if it's a replacement with the same number), update your payment method in Bouncy before the old card expires.
Enable Bank Notifications
Many banks can notify you before a card expires. Set up alerts so you have time to update.
Use a Card That Won't Expire Soon
When subscribing, consider using a card that has a long time until expiration.
Check Your Email
Stripe sends notifications about upcoming renewals and failed payments. Make sure emails from Bouncy and Stripe aren't going to your spam folder.
What If My Subscription Was Cancelled?
If your subscription was automatically cancelled due to failed payments, you can resubscribe at any time:
Update your payment method
Go to the Pricing page
Select your plan and complete checkout
All your links and data will still be there — Bouncy doesn't delete anything when a subscription lapses.
See Can I Reactivate a Cancelled or Paused Plan? for more details.
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