If you need to change the credit card, debit card, or payment method on your Bouncy account, you can do so through the Stripe Customer Portal.
How to Update Your Card
Step 1: Open the Billing Portal
Go to Profile in the sidebar
Find your subscription card
Click Manage Billing
This opens the Stripe Customer Portal in a new tab.
Step 2: Update Payment Method
In the Customer Portal, find the Payment methods section
Click Add payment method to add a new card
Enter your new card details:
Card number
Expiration date
CVC/CVV
Billing address (if required)
Click Save or Add
Step 3: Set as Default
If you've added a new card alongside an existing one:
Find the new card in the Payment methods section
Set it as the default payment method
Optionally, remove the old card
Your next subscription renewal will be charged to the new default payment method.
When Should I Update My Payment Method?
Before your card expires — update proactively to avoid failed payments
After receiving a new card — even if the card number is the same, the expiration date and CVC change
If a payment fails — update your card immediately to prevent your subscription from lapsing
Switching banks — add your new bank's card before removing the old one
What Payment Methods Are Accepted?
Bouncy accepts all payment methods supported by Stripe, including:
Credit cards — Visa, Mastercard, American Express, Discover
Debit cards — most Visa and Mastercard debit cards
Additional payment methods may be available depending on your region
Can I Have Multiple Payment Methods?
Yes. You can add multiple cards to your Stripe account. The default payment method is used for subscription renewals and one-time charges (like domain purchases).
Does Bouncy Store My Card Details?
No. Bouncy never sees or stores your full card details. All payment information is handled securely by Stripe, a PCI-compliant payment processor. Bouncy only receives a confirmation that payment was successful.
I Updated My Card But Still See "Past Due"
If your account shows a "past due" warning after updating your card:
The next automatic retry should pick up your new card — this may take up to 24 hours
You can trigger an immediate payment through the Stripe Customer Portal
If the issue persists, contact Bouncy support
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