If you need help with your Bouncy.ai account, have a bug to report, or have a question that is not answered in the help center, you can reach the Bouncy support team through several channels.
Support Channels
1. Intercom Live Chat (Recommended)
The fastest way to reach support.
How to access: Click the chat widget in the bottom-right corner of the Bouncy.ai dashboard. It is available on most pages when you are logged in.
When to use: For real-time help with account issues, technical problems, billing questions, or general inquiries.
Response time: Depends on your support tier (see below).
2. Email
For non-urgent requests or if live chat is unavailable.
Email address: [email protected]
When to use: For detailed technical questions, feature requests, account deletion requests, or issues that require attachments (e.g., screenshots).
Include: Your account email address, a clear description of the issue, and any relevant screenshots or URLs.
3. Telegram
For quick questions or community interaction.
When to use: For informal questions, community discussions, and quick tips.
How to find it: Check the Bouncy.ai website or your dashboard for the Telegram community link.
Response Times by Support Tier
Your support tier is determined by your subscription plan:
Support Tier | Plans | Expected Response Time |
Standard | Free, Solo | Normal business hours |
Priority | Growth, Scaling | Faster response times |
VIP | Dominance, Agency | Fastest response times |
See Understanding Support Tiers for full details on what each tier includes.
What to Include in Your Support Request
To help the support team resolve your issue as quickly as possible, include:
Your account email address -- So they can look up your account.
A clear description of the problem -- What happened, what you expected to happen, and when it started.
Steps to reproduce -- If the issue is a bug, explain how to trigger it.
Screenshots or screen recordings -- Visual evidence helps the team understand the issue faster.
Relevant URLs -- Share any deeplink URLs, custom domain URLs, or dashboard pages involved.
Device and browser information -- Include what device, operating system, and browser you are using.
Account Deletion Requests
To request account deletion, use the dedicated process on your Profile page:
Go to Profile in the sidebar.
Scroll down to Account Deletion.
Click Request Account Deletion.
This opens an Intercom chat (or email) with a pre-filled message.
See How to Delete Your Bouncy Account for full details.
Billing and Payment Issues
For billing issues (failed payments, subscription changes, refund requests):
First, try resolving the issue through the Manage Billing button on your Profile page, which opens the Stripe billing portal.
If you cannot resolve it there, contact support via Intercom or email with details about the billing issue.
Feature Requests and Feedback
Have an idea to improve Bouncy? The support team welcomes feature requests and feedback. Send your suggestions through any of the support channels listed above.
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