If you need to take a break or no longer need Bouncy's paid features, you can pause or cancel your subscription through the Stripe Customer Portal.
How to Cancel Your Subscription
Step 1: Open the Billing Portal
Go to Profile in the sidebar
On your subscription card, click Manage Billing
This opens the Stripe Customer Portal
Step 2: Cancel Your Plan
In the Stripe Customer Portal, find your active subscription
Click Cancel plan or Cancel subscription
Follow the prompts to confirm cancellation
What Happens After Cancellation
You keep your current plan until the end of the billing period — cancellation takes effect at the end of the period you've already paid for, not immediately
Your links remain active until the billing period ends
After the period ends, your account reverts to the Free plan:
Only 1 active link is allowed — extra links are deactivated (not deleted)
Custom domains are disconnected
Advanced features (analytics, geo-filtering, SEO settings, etc.) become unavailable
Team members lose access
Your links and data are never deleted when you cancel. If you resubscribe later, everything will still be there.
How to Pause Your Subscription
If you want to temporarily stop your subscription without fully cancelling:
Go to Profile > Manage Billing to open the Stripe Customer Portal
Look for a Pause subscription option (if available)
Select the pause duration
Confirm the pause
When paused:
You won't be charged during the pause period
Your plan features may be limited or suspended during the pause
The subscription automatically resumes after the pause period ends
Pause availability depends on how the subscription is configured. If you don't see a pause option, cancellation and reactivation is the alternative.
Before You Cancel
Consider these alternatives:
Downgrade instead — if you just need fewer features, switch to a lower plan. See How to Upgrade or Downgrade Your Plan.
Switch to annual billing — if cost is a concern, annual billing saves up to 50%. See Understanding Bouncy Pricing.
Deactivate links — if you've hit limits, deactivate links you're not using rather than cancelling.
Can I Get a Refund When I Cancel?
Cancellations take effect at the end of the current billing period. Since you continue to have access until that date, refunds are not automatically issued for the remaining time. For refund requests, see How to Dispute a Charge or Request a Refund.
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