If you believe you were charged incorrectly or would like to request a refund, this article explains your options and how to proceed.
When You Might Request a Refund
Common scenarios where a refund may be appropriate:
You were charged after cancelling your subscription
You were double-charged for the same billing period
A technical issue prevented you from using the service
You accidentally upgraded or subscribed to the wrong plan
A domain renewal was charged unexpectedly
How to Request a Refund
Step 1: Review Your Charges
Before requesting a refund, review your billing history to understand the charge:
Go to Profile > Manage Billing
In the Stripe Customer Portal, view your invoices
Identify the specific charge you want to dispute
Step 2: Contact Bouncy Support
Send a support request with the following information:
Your account email address
The date and amount of the charge
The reason for your refund request
Any relevant screenshots (e.g., invoice, error messages)
You can reach support through:
The in-app support/contact option
Email to Bouncy's support address
Step 3: Wait for a Response
The support team will review your request and respond with a decision. Refund processing times depend on the specific situation.
Refund Policy
What Is Typically Refundable
Duplicate charges — if you were charged twice for the same period
Charges after cancellation — if you were billed after your subscription was cancelled
Technical failures — if a significant platform issue prevented you from using the service
What Is Typically Not Refundable
Partial month usage — if you used the service during the billing period, refunds for the remaining time are generally not issued
Downgrades — downgrading takes effect at the end of the billing period; the current period is not refunded
Domain purchases — domain registrations are generally non-refundable as the domain is registered on your behalf with a third-party registrar
Change of mind — choosing not to use the service after subscribing
How Refunds Are Processed
If a refund is approved:
The refund is issued back to the original payment method (the card used for the charge)
Refunds typically take 5-10 business days to appear on your statement
You'll receive an email confirmation of the refund from Stripe
Disputing a Charge With Your Bank
We recommend contacting Bouncy support before disputing a charge with your bank or credit card company. Bank disputes (chargebacks) can result in your Bouncy account being suspended.
If you've already initiated a dispute with your bank:
Contact Bouncy support and let them know
Provide your bank's dispute reference number
The support team will work to resolve the issue
Preventing Unwanted Charges
Cancel before renewal — cancel at least a day before your next billing date to avoid charges
Disable domain auto-renewal — turn off auto-renewal for domains you don't want to renew
Check billing dates — review your next billing date in the Stripe Customer Portal
Update payment methods — keep your payment info current to avoid failed payment retries
Related Articles